Eternalskyy

Please read the entire terms page before commissioning Eternalskyy!*

*By placing a down payment for a suit from EternalSkyy you accept to work with EternalSkyy and agree to these terms and conditions.

Refusal of Service
EternalSkyy reserves the right to cancel / deny any customer service for reasons to be determined by EternalSkyy. This includes if the commissioner misses two payments in a row, difficulty to contact, breaking terms of service, verbally and/or emotionally abusive, giving a time limit, threatening or otherwise unreasonable. Should the commissioner display these behaviors of any sort, EternalSkyy reserves the right to cancel the project without any warning. EternalSkyy reserves the right to finish canceled projects for personal use, or to sell upon completion.

Completion dates
EternalSkyy does not accept deadlines of any sort. It is possible to ask about having the suit completed by a certain date, however, EternalSkyy is not obligated to meet this time span. Projects will not be shipped out until 100% of the project is paid for, completed, and the shipping is fully paid for. No exceptions.

Age
All customers must be at least 18 years of age. Payments made by anyone under 18 will not be accepted. If under 18, a parent/guardian over the age of 18 must conduct all communication and act as the purchasing agent, including responsibility for payment. EternalSkyy is not liable for suits no longer fitting due to the owner growing out of any part of their costume or weight gain/weight loss.

Character
By accepting a commission from EternalSkyy, the customer acknowledges they own copyrights, trademarks or any other distribution/usage rights of your character, and assume responsibility for it.

Payments
PayPal, money order (5% discount), cash (5% discount),  Ebay/Visa Gift cards (may or may not be accepted for anything other than purchasing materials), and money order (5% discount) are all accepted. EternalSkyy is not responsible for lost or late payments. For PayPal payments, the address listed on the PayPal account must be the correct address to ship the project to. The payment will be refunded if the address is incorrect and the customer will be asked to re-send once it's updated with the correct address the project must be shipped to.

Payment Deadline
If the commission is not fully paid for and the project is done, there is a $60/monthly fee of storage for full suits, $45/monthly fee for partials, and $25/monthly fee for pieces smaller than a partial. EternalSkyy will always try to work around late payments if notified. This will include multi tasking on projects on other projects on the queue to avoid fees.

Refunds
For projects which are not costumes or costume parts, no refunds can be given.
Costumes
1) If the project has not been started, a cancellation fee equal to the material costs + 11% of production costs will be deducted from the refund.
2) If the project is partially done, a cancellation fee equal to the material costs + the amount of work spent already will be deducted from the refund
3) If the project is fully done, the refund amount would be the amount that the commission is paid for from auction. $100 + 4% will be deducted from the refund as a service fee.

Changes
EternalSkyy will be sharing work-in-progress photos, blueprints, fur, material options and etc. as the project is being made unless it is difficult to contact the customer. Additional fees may incur if: 
*Change is made different from the references given (design changes/colors). 
*Getting approval on making a change to something, having it changed, and being requested a new different change to what already was already done.
*Ordering a more expensive material more than the average $23/yard price or when shipping from the supplier is not free with the material order.

International Buyers
When ordering from EternalSkyy, you're responsible for assuring the product can be lawfully imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Shipping
Will be billed separately after it is finished.
Once the package or packages are shipped out, EternalSkyy is no longer responsible for lost, stolen, damage or delays. The shipping company is held responsible and it is highly suggested to purchase shipping insurance which is the customer's responsibility.
Generally full costumes are $60-$100 to USA and $100-$200 (per 17"x17"x17" box) internationally. International buyers are suggested to make every item as small as possible items with removable stuffing options. It is roughly $900+ to ship a large digitigrade costume which is fully stuffed.

Rebates
You can do all of the below for maximum rebate if it is a full or partial costume commission.
Rebate 1: You can receive a $5 rebate if you post a video of un-boxing your costume (fursuit) to YouTube with ESC or Eternal Skyy Costumes in the title.
Rebate 2: You can receive a $5 rebate if you make a good quality review for www.furaffinity.net/user/fursu… (commissioned work and also auctioned items made by me are both accepted).

Proper care
Buyer is responsible for proper care of their commission, which is to include:
*Brushing regularly.
*Washing as needed.
*Avoid outside influence that may cause damage. This includes other people who may inflict harm/damage to you or your costume. People under the influence are known to have caused harm to costumes.
*Avoid chemicals, dangerous objects and flammables that could harm you and/or the costume.
*EternalSkyy is not responsible for negligent behavior.
*My how to care for a fursuit page is a work in progress. Contact me to receive a copy of this document!

Repairs
It is suggested to understand how to sew loose seams that break for any project I create. It is very uncommon for damage to occur beyond this. In the event this happens, contact EternalSkyy for either...
1) Free information and live help to repair the damage yourself.
2) Shipping it to EternalSkyy. Estimation will be given for the repairs needed. The customer pays for both sending and receiving shipping costs.

Injury
EternalSkyy is not responsible for any injury you may incur, including, but not limited to outside influence, heat stroke, falls, panic due to claustrophobia, other mental disorders or other health conditions.

Contract
Anything agreed upon by both parties in writing, including email, is a binding contract. By accepting a commission from EternalSkyy, you agree upon all terms of service.